Current Employment & Internship Opportunities
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Visitor Services Supervisor
Visitor Services Supervisor
This position supervises the operations of our admissions desk, museum shop, and volunteers during the weekend and when filling in for the Manager of Visitor Experience. It also includes the shared responsibility (with the Manager of Visitor Experience) of training visitor service associates (VSAs) and conducting volunteer orientation. The role is highly visible to the public and requires a focus on customer service and focused on the quality of visitor and member experience. The candidate must be comfortable with data and reporting and experienced in managing staff and volunteers. This is a hands-on, floor-based position and includes accounting and reporting, and revenue management of admissions desk and museum shop.
Duties and Responsibilities:
- Maintain a model Visitor Services program that focuses on an excellent visitor experience and high safety and cleanliness standards, including a clean, organized, professional front desk and museum shop areas
- Ensures staff and volunteers follow safety protocols and works with security to ensure visitors also follow appropriate safety protocols as needed.
- Assists the Manager of Visitor Experience in recruiting and training visitor services staff and volunteers as needed.
- Ensure adequate coverage based on business needs and be prepared to cover open shifts when necessary.
- Work with Manager of Visitor Experience on the need for and feedback for VSAs and volunteers.
- Oversight of opening and closing procedures, coordinate breaks and lunches while on duty.
- Provide coverage as necessary, collect cash deposits, reconcile cash and revenue reports, and generate daily reports.
- Ensure emails to the welcome team email or calls to the main phone line while opened are processed efficiently.
- Serve as first point of contact for any escalated visitor complaints, issues, or questions.
- Take appropriate action where necessary regarding access or safety issues in the museum including notifying Security, the Manager of Visitor Experience and or Director of Operations
- Manage ticketing/Point-of-sale system – Altru. Make suggestions for effective usage of internal reporting systems
- Conduct Volunteer Orientations and help maintain volunteer program materials
- Promote museum membership and encourage staff to sell memberships to visitors.
- Assist Manager of Visitor Experience maintain museum shop inventory.
- Other duties assigned
Qualifications:
- High School Diploma required
- 2 years of customer service experience required and 1 year of supervisory experience preferred
- Candidate must be comfortable working with both Windows Office and Google Docs.
- Experience with Altru is a plus.
- Cash Handling experience required
- Prior visitor service management experience in a museum setting or comparable venue is highly valued.
- Proven ability to manage a diverse staff, volunteers, and customers
- Enthusiastic team player who are highly self-directed, deadline-oriented, forward thinking, and detail oriented.
- Must be available to work onsite on Saturday and Sunday
- Be highly organized and timely
- Ability to troubleshoot and problem solve
- Communicate effectively and courteously with a variety of people verbally and in writing.
TO APPLY:
Send cover letter and resume to Richard Lefante: rlefante@thefhm.org
Current Internship Opportunities
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Intern for Education (Part Time, Unpaid)
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Exhibitions and Collections Intern (Part Time, Unpaid)
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Public Relations Department (Part Time, Unpaid)
Intern for Education (Part Time, Unpaid)
The Education Department Intern will assist members of the Education Department with clerical, administrative, and data-related tasks.
Duties and Responsibilities:
- Assist with clerical and administrative duties.
- Assist with inventory and maintenance of teaching trunks.
- Assist with group tours and maintenance of audio devices.
- Update and maintain data collection spreadsheets.
- Organize and maintain departmental resources and storage areas.
- Perform other duties as required
- Familiarity with Microsoft Office, Excel, and other computer programs.
- Strong attention to detail without compromising ability to multi-task.
- High level of organization.
- Self-motivated, consistently responsible, and dependable.
- Ability to lift, move and/or carry 15 pounds and to assist other staff with heavy items (including teaching trunks, or storage crates).
- Ability to operate a lift for teaching trunks (training provided)
Qualifications: Enrollment in or completion of an academic program in Education, History, English/Language Arts, Museum Studies, or related Social Science field.
TO APPLY:
Send cover letter and resume to Richard Lefante: rlefante@thefhm.org
Exhibitions and Collections Intern (Part Time, Unpaid)
The Exhibitions and Collections Intern will assist with tasks related to traveling and permanent exhibitions and the Museum’s artifact, art, and archives collections as needed. Specific projects are not guaranteed. The intern’s activities may include, but are not limited to, the following:
Exhibitions:
- Assist with exhibition preparation, installation, and deinstallation.
- Provide additional support and assistance as needed regarding exhibitions.
Collections:
- Assist with collections management and organization: may involve taking inventories, cataloging, entering data in the museum collection database, writing condition reports, research, and handling for storage.
- Continue digitization of the collections by taking photos or scanning documents.
Administrative Duties:
- Scheduling, travel coordination, purchasing supplies and mailings.
- Drafting and processing purchase orders related to the Museum’s current offsite storage project.
- Provide additional support and assistance as needed regarding exhibitions and collections activities.
Position Requirements:
- Sensitivity to issues of racism/intolerance and Holocaust survivorship
- Strong recognition of the importance of historical artifacts and archives
- Ability and willingness to learn and follow proper handling practices
- Familiarity with Microsoft Office, databases and other computer programs
- Familiarity with digital imaging, photography, and related equipment
- Strong attention to detail without compromising ability to multi-task
- High level of organization
- Self-motivated, consistently responsible and dependable
- Ability to lift, move and/or carry 15 pounds and to assist other staff with large, heavy and awkward items (including objects, exhibition furniture, or storage crates)
- Ability to climb ladders or stairs for object storage, transport and/or maintenance as needed
Supervision: The Exhibitions and Collections Intern will report to the Exhibitions and Collections department staff.
Education: BA degree in Museum Studies, Library Science, History, Art History or related field.
Experience: Some museum-related experience required.
Please Note: Those not local to the Tampa Bay Area, this is a voluntary/unpaid position. Priority will be given to students seeking college credit. The FHM will comply with academic guidelines in exchange for credit. Academic internships are by semester.
Please send resume, cover letter, writing sample and semester applying for to Clayton Richards, Museum Registrar & Exhibitions Manager, at crichards@thefhm.org. Open for applications until this position has been filled.
Public Relations/Marketing Intern (Part Time, Unpaid)
Position Description: The Florida Holocaust Museum is seeking a public relations/marketing intern. The Public Relations Intern will assist the Marketing Communications Specialist with tasks related to marketing and media relations.
Supports Public Relations/Marketing in the following areas:
- Coordinate Museum’s newsletter.
- Assist in special events coordination, from beginning to end; selecting venue, set up and break down of the room, prepare programs/agendas, assemble gift packages.
- Assist with designing and layout of program/event invitations.
- Maintain and update media and VIP lists in database.
- Prepare bulk mailings, press releases and press kits.
- Organize and maintain Museum-related news articles and photographs.
- Perform other duties as required.
Position Requirements:
- Sensitivity to issues of racism/intolerance and Holocaust survivorship.
- Ability and willingness to learn about PR practices and protocol.
- Familiarity with Microsoft Office, databases and other computer programs (Adobe InDesign, Photoshop)
- Familiarity with digital imaging, photography, and related equipment
- Strong attention to detail without compromising ability to multi-task
- High level of organization
- Self-motivated, consistently responsible and dependable
Education: Enrollment in or completion of an academic program in Public Relations, Communications, Journalism or Mass Media. Must have a basic understanding of public relations and its broad scope which includes all media relations. Competent proof-reader, and comfortable with revising and editing documents.
Please send your resume, including relevant coursework, and three writing samples to pr@thefhm.org. Open for applications until this position has been filled.
About The Florida Holocaust Museum
The Florida Holocaust Museum (The FHM) honors the memory of millions of innocent men, women and children who suffered or died in the Holocaust. The Museum is dedicated to teaching members of all races and cultures to recognize the inherent worth and dignity of human life in order to prevent future genocide. One of only three American Alliance of Museum (AAM) accredited Holocaust museums, The Florida Holocaust Museum boasts an outstanding collection of contemporary visual art as well as the largest Holocaust research library in the Southeastern United States. Its permanent exhibition highlights the artifacts, photographs, documents and testimonies of Holocaust Survivors and Liberators who came to settle in Florida. Please visit www.TheFHM.org for more information about the Museum and its programs.
Learn more about volunteer opportunities with The Florida Holocaust Museum.